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You don't have sufficient funds to play this game. There are pending withdrawal(s) in your account. Do you wish to cancel a withdrawal request, and keep playing?
We want to offer you an alternative solution. Please, check the different deposit methods that we have available in your country. In case of any doubt, get in contact to our Customer Service Online or via email to [email protected].
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We are glad that you are making your first withdrawal. Congratulations!
We would like to inform you that your account has not been verified yet. To process your withdrawal, first and for one time only, you must send your documentation so we can verify your account correctly.
Send an email to [email protected] with the following documentation:
Copy of a valid ID with your photo and ID number.
Copy of a proof of residence in your name, such as a recent telephone or electric bill.
A photo of you holding your ID, so we can check your face next to the ID.
* If you cannot send the requested documentation within 2 (two) business days, counting from the date of your withdrawal request, we inform that it will not be possible to process that request.
** If the withdrawn value is linked to Rollover fulfillment, its verification will be done in parallel to the document verification. The sending of documents does not guarantee that the withdrawal will be paid if the Rollover has not been fulfilled as defined in the Terms and Conditions of the site.
You have been with us for a long time. Thank you very much for choosing us and for your loyalty as a customer.
We would like to inform you that we are improving our system in order to provide better and safer service to our customers. We want to know you better and for that, we need to update some of your information and we also need if you may send a copy of your documents, so your account can be verified correctly and thus avoid any inconvenience in the future.
Betmotion thanks your understanding, wishes you good luck and have fun!
* In case you should not be able to send the required documentation, may exist problems or delays in the processing of your withdrawals.
Attention: The fields with * must be filled in.
We want to keep your information updated to have a better contact with you. Please check your data in our system and modify or add new information.
Thank you very much for dedicate some minutes of your time to update your information. Betmotion wishes you good luck and have fun!
Your account has not been verified yet and we would like to know you better. In order to do that, we ask you to send the following documentation to [email protected]:
Enter the email address linked to your account:
We have sent you an email with information to reset your password.
First, you must be logged in order to be able to make a deposit. Once logged in, click on "Deposit".
In our "Payment Methods" page choose the value and the payment method of your choice. Upon confirmation of your payment your funds will be credited into your account and you can choose your game and begin to play.
Betmotion.com has several free game options in our Casino and Slot area. In these areas you will find the “Free” version of some games where credits and profits are fictitious.
In our Bingo section there is a Free Bingo game, where you can buy free tickets and win bonus prizes to use in all our paid Bingo Live rooms. Please, check the schedules of our free games at our 24 hours Customer Service, or directly in our Bingo rooms.
In our Poker page there are several Freeroll tournaments. The prizes won in Freerolls are in cash. In order to view the tournaments schedule, please contact our Online Customer Service or go to the tab “Promotions” in Poker area.
You can deposit using Visa, MasterCard, American Express and Entropay.
To receive your winnings, you must Login at the top of the screen, enter to "My Account" and click "Withdraw". Fill out the information requested and the value you intend to withdraw. After completing all the fields, click "Withdrawal".
Withdrawals are released within three business days, with no taxes for requests of more than $200,00. Withdrawals of up to $199,99 have a $10,00 tax (see Terms and Conditions in order to know more details).
If you do not have a bank account in your name, we may ask you to send documents, both yours and of the account holder.
In order to cancel a withdrawal, you need to click in your Login, at the top of the screen, enter "My Account" section; click "Withdraw" and on "Pending Withdrawal" option from the list on the left side, click "Cancel". If you want to request a new withdrawal, the three days’ time will start over.
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Personal data, such as user name, e-mail and ID numbers cannot be altered. In case you need to edit some information, please contact our customer service.
To edit your password, complete the first field with your current password and the next two fields with the new password, and click on "Save".
To transfer funds to another player prior approval is required. Send an e-mail to [email protected] with your username and why you want to transfer funds to another user. It is mandatory to send a copy of your passport and proof of residence.
Click "Withdrawal" to view our withdrawal request form.
To retrieve your password, click on Login in our homepage. Inside the box, click on "Lost Password" and enter your e-mail address. You will receive an e-mail with your password to the e-mail address provided when you registered.
ATTENTION! This e-mail is sent automatically and for that reason it can be construed as spam or "unwanted e-mails". Review your AntiSpam and unwanted e-mails folders if you cannot find our message in your inbox.
In the Login box, complete your User details and Password, and then click on "Login with Facebook" to link your Facebook account to Betmotion.com.
Many of our games open in a pop-up window and it may be that your browser is set to block these windows. To display pop-ups follow these steps:
Main Menu > Configuration > Advanced Options > In the "Privacy" section, click on "Settings Configuration" > In the "Pop-ups" section, click on "Manage exceptions"
Main Menu > Tools > Options > Facilities > Popup windows > Uncheck: Block pop-ups
INTERNET EXPLORER 6, 7 ou 8
Main Menu > Tools > Pop-ups > Disable Pop-ups
Configuration Icon> “Block Pop-Up windows”
Our games work with Flash technology. Therefore it is necessary that your computer have Flash installed and updated Flash controllers installed as well. To install or update the controller, click here.
If you view the bottom of the screen, it is possible that it is configured with a resolution of 800 x 600, and for the games to open correctly it is necessary to modify the configuration to a minimum of 1024 x 768. If your monitor is set to 800 x 600, the games will occupy a space larger than the monitor and therefore it will not load.
Contact us via e-mail, [email protected], so we can help identifying the error. Be as specific as possible in your description. For fastest response send a print screen with the error.
To print a screen, follow these steps:
1. Keep the error message on the screen and then press the Print Screen (or PrtScr), located in the upper right corner of the keyboard.
2. Open an image editor of your choice or Microsoft Word. From the main menu, click on "Edit" and "Paste", or press Ctrl+V on your keyboard. Save the image or file with the name you wish.
3. Send us an e-mail detailing the error, with the saved image as an attachment. If you still have questions, contact us.
Connect from anywhere, anytime! We focus on your fun!
Betmotion is an online entertainment site, property of Vision Media Services, where you can enjoy the best Bingo e Casino games without leaving your home. Vision Media Service N.V. is a limited-liability business corporation and its content is licensed and regulated by Curaçao eGaming Licensing Authority #8084/JAZ. In our online Bingo section you will find the most fun and diverse online Bingo games. You will find games like Show Ball 3, Halloween, Keno and Hot Bingo. Get lucky in these and many more Video Bingo games online, where you can play with the upmost security. If you prefer Casino, here you can play and win with our renowned Slot machines (Halloween, Mermaid Millions, Victorian Villain, Colosseum) and table games like Blackjack, Online Poker or Baccarat, only a click away. Payment methods controlled and managed by Skyline Entertainment Limited, wholly owned by Vision Media Services N.V. Online Solutions Ltd. is located at Vincent Buildings, 28/19 (Suite No. 1393) Strait Street - Valletta, PO BOX VLT1432, Malta. Skylyne Entertainment Limited is a limited company incorporated under the Companies Act of Malta.